Track your order
Once your order leaves the warehouse, we email your tracking number. Use it here to check the latest carrier status.
I have my tracking number
Paste the code from your email and we will open the carrier tracking page.
Go to my account
Enter the email used for your order and you will receive a 6-digit login code. You can see order status, tracking and shipping address from your account.
Go to my accountSearch your inbox for the order confirmation email. It includes a button that opens your order status and tracking, without a password.
I cannot find the email →Frequently asked questions
I have not received my tracking email
Check your spam or promotions folder. It arrives within 48 working hours of confirming your order (72 hours if it includes customisation). If it takes longer, email us at info@crossbarkits.com with your order number.
Tracking says “preparing” for several days
Standard preparation takes 48 working hours. If your order includes customisation (name, number or patch), add an extra 24 hours (72 hours in total). If there is no movement after 4 working days, contact us.
The parcel says delivered but I have not received it
First check with neighbours, reception or your building concierge. If it has not arrived, email us within 7 days of the marked delivery date so we can open a carrier claim.
I want to change my shipping address
If the order has not left the warehouse, email us as soon as possible with your order number and new address. Once handed to the carrier, changes may not be possible.
Do I need to sign on delivery?
Only for some high-value orders. The carrier will tell you if a signature is required.
Email info@crossbarkits.com with your order number. We reply within 48 working hours.